https://www.acemagic.jp/ (hereinafter referred to as "ACEMAGIC", "this site" or "this store") belongs to ACEMAGIC (hereinafter referred to as "our company") and is In accordance with these Shopping Terms and Conditions, we will sell products and services listed on the ACEMAGIC Japan Official Store operated by our company.
These terms and conditions are provided to customers exclusively by ACEMAGIC, and if there are separate terms and conditions in marketplaces such as Amazon, these terms and conditions shall take precedence.
Article 1 (Conditions of Sale and Service Provision)
1. The purchase of products and services is subject to the conditions set out in these Shopping Terms and Conditions and each product and service shall apply to the purchase of each product and service.
2. Purchases can only be made by those who reside in Japan and who agree to these shopping terms and conditions.
Article 2 (Orders)
1. Applications to purchase products and services (hereinafter referred to as "Orders") should be made by agreeing to these Shopping Terms and Conditions, entering the necessary information in accordance with the instructions specified by our company, and sending it to our company.
2. Before sending your order information to us, you will be asked to confirm the contents of your order. Please confirm the contents of your order carefully before sending your order information to us.
3. If there is an error in the content of your order, except in cases where the error is attributable to our company, we will not be able to accommodate any requests to change or cancel your order or return products, except in the cases set out in Articles 5 and 8.
4. Minors (under the age of 20) must obtain consent from their guardian before placing an order. In addition, people under guardianship or assistance who need the consent of their guardian or assistant to place an order must obtain that consent before placing an order.
5. Please note that the colours of the products displayed on this website may differ slightly from the actual colours due to screen conditions.
Article 3 (Payment)
1. Product prices are posted on each page of this store.
2. In addition to the product price, import consumption tax and remote area fee may be charged.
On this site, you can choose from the following payment methods:
・Visa
・Mastercard
・Maestro
・American Express
・JCB
・UnionPay
・Google Pay
・Diners Club
・PayPal
Article 4 (Contract Formation)
1. A sales contract or service contract shall be deemed to have been established when the Company sends a notice of acceptance of an order to the customer. However, if an item is out of stock or if the customer selects credit card payment and the Company determines that the customer is not the same as the credit card holder, the contract shall be deemed to have been invalidated retroactively and the Company shall notify the customer of this fact. The Company shall determine whether an item is out of stock as soon as possible after confirming the customer's order.
2. If the sales contract or service provision contract is not concluded, the order will be invalid.
Article 5 (Order Changes and Cancellations)
If you wish to change or cancel your order, please contact ACEMAGIC Customer Support. However, please note that in principle, if the order has already been shipped, cancellations due to customer convenience cannot be accepted under any circumstances. For details, please see the Return and Refund Policy page .
Article 6 (Delivery of Products)
Please see our Shipping Policy page for more information.
Article 7 (Transfer of Ownership)
Ownership of the ordered products will be transferred from our company to the customer when the product is received by the customer or the designated delivery address. However, if the payment is made by credit card or loan, the payment will be subject to the regulations of each credit company or loan company.
Article 8 (Returns)
If the product is defective within 30 days of the date of delivery, we will refund your money after you return the product to our designated location. For details, please see our Return and Refund Policy page .
Article 9 (Exchange)
This store offers a 30-day return and refund guarantee. If the product you receive is defective or damaged during delivery, please contact our customer support within the product warranty period. For details, please see the Return and Refund Policy page .
Article 10 (Refunds)
1. When we issue a refund to you due to order changes or cancellations, returns, or out-of-stock items, we will refund the amount using the same payment method used at the time of purchase, excluding shipping charges. Depending on the closing date and contract details of your credit card, the amount may be debited once and then refunded the next day or later. For details, please contact the credit card company you have registered directly.
2. Notwithstanding the provisions of the preceding paragraph, if we are unable to contact the customer's contact details registered at the time of ordering, if the customer does not provide the necessary information for a refund, or if we are unable to make a refund three years after the date on which the need for a refund arose due to other reasons not attributable to our company, we will not make a refund after that deadline. In the case of installment payments, you will need to cancel your contract with the loan company yourself.
Article 11 (Reservation of out-of-stock items)
If you would like to reserve an item that is out of stock, please contact us via the inquiry page .
Article 12 (Warranty Service)
We offer a 30-day money-back guarantee and a 3-year product warranty. For details, please see our Returns and Refunds Policy page .
Article 13 (Prohibition of Transfer, etc.)
Any rights (including points in the point service) and obligations of the customer in relation to these Shopping Terms and Conditions and the ACEMAGIC Japan Official Store cannot be assigned, transferred or used as security to a third party.
Article 14 (Notification and Contact)
1. When the Company notifies or contacts a customer by email, letter, telephone, etc., it shall be sufficient to notify or contact the customer to the email address, address, telephone number, etc. that the customer has provided to the Company.
2. Notification under Article 13, Paragraph 1 of the Act on Specified Commercial Transactions may be made by email (which can be viewed with a regular email client).
Article 15 (Changes to Terms)
1. We may change these terms and conditions to a reasonable extent without obtaining prior consent from customers, as long as it is in the general interest of customers, does not violate the purpose of the contract, and is a reasonable change. However, when changing the terms and conditions, we will notify you of the change, the content of the changed terms and conditions, and the effective date of the change on the ACEMAGIC Japan Official Store with a reasonable amount of time in advance. The change will take effect from the effective date determined by our company.
2. Notwithstanding the preceding paragraph, if laws, regulations, etc. require the customer's consent to any changes to these Shopping Terms and Conditions, the Company will obtain the customer's consent.
Article 16 (Compensation for Damages)
1. We shall not be liable for any delay, change, interruption or termination of the provision of services on the ACEMAGIC Japan Official Store, except for those related to established contractual obligations, unless there is a reason attributable to us.
2. We shall not be liable for any damages incurred in relation to the use of the ACEMAGIC Japan Official Store, except in cases where such damages are caused by our willful misconduct or negligence. Furthermore, the liability of our company to compensate for damages incurred in relation to sales contracts and service provision contracts concluded on this store shall be limited to the amount of the product or service fee paid by the customer, except in cases where such damages are caused by our willful misconduct or gross negligence.
3. The Company shall not be liable for any inability to use all or part of the services on the Store due to reasons attributable to a third party.
4. We shall not be liable for any damages suffered by customers due to tampering or deletion of information on the ACEMAGIC Japan Official Store services by a third party.
Article 17 (Exclusion of Relationships with Antisocial Forces)
We do not sell products or provide services to those connected to anti-social forces (gangs, gang members, gang associate members, etc.).
Article 18 (Others)
1. If any data relating to the Customer or the contract is lost due to a breakdown or problem in the equipment providing the Service or a failure of the communication lines, etc., the Company may immediately cancel or terminate the contract without any warning or notice.
2. Please note that emails from customers to our company may not arrive or may be delayed due to system or communication line failures, etc. Our company shall not be liable for any damages incurred due to non-delivery or delayed delivery of emails.
Article 19 (Governing Law)
These shopping terms and conditions and any legal issues related to the ACEMAGIC Japan Official Store shall be governed by Japanese law.
Article 20 (Revision of Shopping Terms)
ACEMAGIC may revise these shopping terms from time to time. Revised terms of use will apply from the date they are displayed on this website. When using the ACEMAGIC Japan Official Store, users must always check the latest terms and conditions and agree to them before using our sales channels.
Enacted: July 2024
