Orders placed on this site can only be delivered within Japan.
If you have any questions, please contact ACEMAGIC Customer Support. Please note that the shipping guide below is for reference only.
[Shipping fee]
Shipping is free throughout Japan. For deliveries to remote islands and other remote areas, an additional remote area delivery fee may be charged. (Approximately 1,200 yen. This varies depending on the region, so please contact customer service.)
[Product delivery]
Orders placed on this site are generally shipped from Hong Kong. Delivery is limited to the customer's designated delivery address (within Japan). Additional shipping fees may apply to remote islands and some areas, and delivery may not be possible.
If the product is in stock at our Japanese warehouse, it will be shipped from our Japanese warehouse. (Shipping within 2 business days)
Delivery company: Sagawa Express
[Estimated delivery date]
If the product is in stock at the Japan warehouse, it will be shipped within 1-2 business days after the order is placed, and it will take about 1-3 days from shipping to delivery. Pre-order items will be shipped according to the time displayed on the page. For international shipping, it will take about 7-12 days from shipping to delivery. There may be delays due to customs procedures and flight schedules. (Delivery times may be extended by about one week on holidays.) Please note this in advance.
China Holiday Schedule for 2024
- New Year's Day: 2024.12.30 - 2024.1.1
- Spring Festival (Lunar New Year): 2024.2.10-2.17
- Qingming Festival: 4th April to 6th April 2024
- Labor Day: May 1st to 5th, 2024
- Dragon Boat Festival: June 8th to 10th, 2024
- Mid-Autumn Festival: 2024.9.15-9.17
- National Day: 2024.9.30~10.6
[Payment of import duties and taxes]
Taxes are included in the product price and there are no additional taxes to pay.
[Refunds and exchanges]
For details on refunds and exchanges, please see the Returns and Refunds page.
[Change of delivery address]
Please provide us with your order number and the shipping address you wish to change via the inquiry page before shipping. We cannot accept changes to the shipping address after the product has been prepared for shipping or has been shipped.
*If you are unable to receive your item due to a long absence or an incorrect delivery address
The shipping company will store your package for about 1 to 2 weeks (maximum) (varies depending on the shipping company and office). If any of the following items apply, the product will be treated as a return. In this case, you will be responsible for the shipping fee for the product, as well as the costs incurred in returning the product (shipping fee for returning the product and other costs related to returning the product).
・When the customer refuses to receive the product. ・When the customer refuses to pay the amount due. ・When we are unable to contact the customer at the contact details registered at the time of ordering. ・When we are unable to deliver the product due to other circumstances on the customer's part.
[Note]
We will not be held responsible for any damages incurred as a result of the goods being held or discarded due to the customer's failure to cooperate with customs clearance procedures. All losses will be borne by the customer.
Depending on the product, there may be significant changes to the delivery date due to various circumstances, or the delivery of the product may be significantly delayed due to stock shortages, etc. In such cases, we will contact you.
Furthermore, we shall not be liable for any damages incurred as a result of changes or delays in product delivery or changes or cancellations to your order due to these reasons, except in cases where we are at fault.
[Regarding receipt issuance]
We apologize for the inconvenience, but after placing your order, please contact us via the inquiry page . We will issue a receipt in PDF format.
[Inquiries regarding delivery status]
Regarding the delivery status after the product has been shipped, we apologize for the inconvenience, but please check the tracking number in the shipping completion email and contact the delivery company. (If there is no tracking information, it is because the product is currently undergoing customs clearance in Hong Kong. The tracking information will be updated once the procedure is completed.)
[Business hours and holidays]
Orders on this site are accepted 24 hours a day, 365 days a year.
【inquiry】
Customer Support: service@acemagic.jp
Weekdays 10:30-19:00
We are closed on weekends and national holidays, so please contact us via the inquiry page during those days. We will reply on the next business day at the earliest.
