Frequently asked questions

[About using this website]

The AceMagic Official Online Store (hereinafter referred to as "this site") is operated by CYX DIGITAL (HK) CO., LIMITED (hereinafter referred to as "our company"). By using this site, you are deemed to have agreed to the following terms and conditions. Please note that our company may change the contents of these terms and conditions without prior notice.

We recommend that you use the following environment when viewing this website. If you do not use the recommended environment, you may not be able to use part of this website.

Computer: Google Chrome; latest version Safari; latest version
Android: Latest version of Android OS standard browser
iPhone: Latest iOS standard browser
iPad: Latest iOS standard browser

[About character display and layout]

Some pages on this website use style sheets (CSS). Depending on the browser you use, problems with the display layout may occur. Please check the browser you use and enable style sheets before using the website.

[About JavaScript and Plug-ins]

Some pages on this website use JavaScript and plug-ins. Please check the instructions on the page, install the necessary plug-ins, and enable JavaScript before using the website.

[About printing]

The displayed results may differ from the printed results depending on the browser, OS, or printer settings you are using.

[About the use of cookies]

This website may use cookies. Cookies are software that provide selected information for individuals from a website. Cookies may be embedded in the data sent to the user's browser and stored on the hard disk of the computer being used.

[About SSL encrypted communication]

To allow our customers to use this website with peace of mind, we use a secure server with "SSL encrypted communication" to protect personal information and other information. As a result, information communication between your browser and this website is encrypted and conducted safely without leaking to third parties. However, there have been reports of cases where the secure server makes it impossible to view pages on some browsers (browsers that do not support encryption algorithms).

If you are using an unsupported browser, we recommend that you change or upgrade to a supported browser.

[Personal Information Protection]

We promise to handle your personal information appropriately. For details, please see our Privacy Policy page.

[Copyright]

Documents, images, audio, and other copyrighted material provided by our company and affiliated companies via WWW servers, etc., are protected by copyright law, other laws, and international treaties. Except for printing or saving for personal use, or other cases permitted by copyright law, copying, reproducing, repurposing, transmitting, screening, or otherwise using any part or whole of these materials, or modifying them, is prohibited regardless of the media or means, without the permission of our company or affiliated companies.

[Trademarks]

The rights to each trademark, logo, and trade name posted on this website belong to our company or the respective rights holder. Except as permitted by the Trademark Act and other laws (hereinafter referred to as the "Trademark Act, etc."), any use of these without prior permission from our company or the respective rights holder is prohibited by the Trademark Act, etc.

[About links]

If you wish to link to this website, please observe the following precautions. Links from websites that observe the following precautions may be established at the user's own risk, regardless of whether the link is from a corporation or an individual. Please note that we are not responsible for the content of linked sites or any damages incurred as a result of using them.

1. Please make sure that everyone is aware that even if there is a link to this website, we do not guarantee the content of the linked site, nor do we recommend the use of the linked site or the products and services posted on the linked site. Furthermore, we do not intend to imply any special relationship, such as a partnership, between our company and the company operating the linked site.

2. We shall not be liable for any damages incurred as a result of setting up a link to this website.

3. This site's address, published content, product information, etc. may be changed or deleted without notice.

4. Links in the following ways are prohibited:

- Linking methods that use all or part of the logos or images posted on this site (including illustrations of products and other non-product images, people, etc.)

- A linking method that uses an inline frame or frame, etc., so that the information posted on the site appears integrated with the page from which the link originates

- Linking in a way that may mislead third parties as to whether the content is from our company, such as displaying this website within a frame (please make sure to set the link in a way that opens a new browser window and displays this website).

- Links that may create the mistaken impression that there is some kind of affiliation or cooperative relationship between the website and our company, or that our company recognizes or supports the website from which the link originates

5. Links from the following websites are prohibited:

・Websites that libel or slander third parties, our company, our officers, or our employees

・Websites that damage our credibility or dignity

・Websites that violate laws, regulations, or public order and morals

- In addition to the above, any site that may interfere with the operation of our site

6. If we find a link that falls under any of the above items and is deemed inappropriate by our company, we may request that the link be removed immediately.

[About the sales contract]

1. In this service, a sales contract is established when the user makes a purchase application to our company and our company notifies the user that the application has been accepted. The ownership of the product is transferred to the user when our company delivers the product to the delivery company.

2. If the User falls under any of the following circumstances, the Company may cancel the purchase and sale agreement under the preceding paragraph without prior notice to the User.

・If the user violates these terms and conditions

・If the delivery of the product cannot be completed due to an unknown delivery address or a long absence

- Any other case in which it is deemed that the trust between our company and the user has been damaged.

3. Payment methods, delivery methods, methods for canceling purchase applications, and methods for returns, etc., related to this Service will be determined separately by our company.

[About ideas and suggestions]

As a general rule, we cannot accept unsolicited proposals (ideas, notes, drawings, concepts, etc. regarding new products, new technologies, designs, marketing, etc.) or related materials.

As a general rule, even if we receive suggestions from you, we will not review or evaluate the content. In addition, we will assume that all suggestions are submitted with your consent to the following points. Thank you for your understanding.

・We are under no obligation to keep any proposals sent to us confidential.

・We are under no obligation to consider, evaluate, or adopt any proposals sent to us.

・Even if our company adopts a proposal that is the same or similar in whole or in part to a proposal submitted, our company shall not bear any responsibility to the provider of the proposal, including the payment of compensation, etc.

[Prohibited acts]

We prohibit users from engaging in the following acts:

- Any act that infringes or may infringe on the property or privacy of a third party or our company.

- Any act that causes or may cause disadvantage or damage to a third party or our company.

- Any act that is contrary to public order and morals, or that may be contrary to public order and morals.

- Criminal acts or acts that are linked to criminal acts or that may be related to criminal acts.

-Making false declarations or reports, such as registering another person's email address.

- Any acts aimed at business activities or profit-making, or acts aimed at preparing for such activities.

- Any act that damages the reputation or credibility of a third party or our company.

- Any act of using or providing harmful programs such as computer viruses, or any act that may result in such acts.

- Any other acts that violate or may violate laws, regulations, or ordinances.

- Any other conduct that the Company deems inappropriate.

If the above conditions are violated, the User agrees that the Company may claim damages from the User.

[About the suspension of this service]

If the Company determines that any of the following circumstances exist, the Company may suspend or interrupt the provision of all or part of the Service without prior notice to the User.

・When carrying out maintenance, inspection or updates of the computer system related to this service

- When it becomes difficult to provide the Service due to force majeure such as an earthquake, lightning strike, fire, power outage, or natural disaster.

- When a computer or communication line is stopped due to an accident

- Any other case in which the Company determines it is difficult to provide the Service.

The Company shall not be liable for any disadvantage or damage suffered by the User or any third party due to the suspension or interruption of the provision of the Service, regardless of the reason.

[Caution/Disclaimer]

・The information provided by this website is owned, operated, and managed by our company. Information posted on the website may not be used in any form without permission, except in cases where appropriate links are set up in compliance with the precautions described in "About Links."

・Although we strive to provide the most up-to-date and accurate information on this website, we make no guarantee as to its completeness, accuracy, usefulness, etc. We shall not be held liable for any damages incurred by users as a result of using this information.

・Our company may change the information posted on this website without prior notice, suspend or discontinue the operation of this website itself, or interrupt the network. We shall not be held responsible for any damages incurred by users as a result of these.

・We shall not be liable for any damages incurred by users as a result of using or not being able to use the information on this website.

- We shall not be liable for any damages incurred as a result of users' use of the programs, data, etc. introduced on this site.

・If any trouble occurs in relation to this website and the Company receives a complaint or lawsuit from a third party, including other users, and a court or other authority issues a ruling recognizing damages or other liability and the Company has paid those amounts, the Company may claim all such expenses (including damages, litigation costs and attorney's fees) from the user who caused the trouble.

[Inquiries regarding this site]

If you have any inquiries regarding the operation of this website, please contact us via the inquiry page.

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Terms & Conditions

[About using this website]

[About character display and layout]

[About JavaScript and Plug-ins]

[About printing]

[About the use of cookies]

[About SSL encrypted communication]

[Personal Information Protection]

[Copyright]

[Trademarks]

[About links]

[About the sales contract]

[About ideas and suggestions]

[Prohibited acts]

[About the suspension of this service]

[Caution/Disclaimer]

[Inquiries regarding this site]

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